One of the challenges of being a Chief Customer Officer is that you have a higher passion for customers than any other leader in the company. The CFO cares about the money and the budgets, …
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leadership »
Why companies should have two leaders
I do get some questions from my readers, and I love it when I do. However I notice a trend in the questions being about leaders that are not available. Finding time to align your thoughts with your manager is a challenging quest. Everybody knows that managers are busy. Maybe your boss is too busy to care about you?
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V.I.P Customer Service?
This is a question that I am still a bit puzzled by. Because of this: A lot of companies operate with a special V.I.P customer support. The most important customers get their own number to …
Money Motivation Matters Meh…
“I wish I could be rich, so I could afford to be poor” – When it comes down to money this is my only motivation. I could manage without money if I could eat, live, …
Being a Coach versus Using Coaching Tools
Being a coach is not a title, like a doctor – “Coach” is not a protected title so anybody can call themselves a coach. I have been working as a coach. I have had clients …
Why being sad and negative is happiness (Part I & II)
The protagonist in the movie Good Will Hunting, is commenting on his psychologists’ bookshelf, stating that he spend all this money on books and he buys the wrong ones. If we read a lot of …
Dear Boss of Mine
I love working for this company, I enjoy the work I do and the people I work with. I want to write you a letter to help you to understand me a little better. I …
Building the Trust: Employees and Leaders
[Guest Post: Antonio Ferraro] – The term trust can be somewhat elusive; however, many people define trust as a strong belief in truth, reliability, and faith in someone or something. While some people tend to …
Short Questions: Your Company Website
At your website, do you add the information you want to share with your customer or do you add the information your customers are looking for?
Do you know WHY your customers are visiting your website …
To all my readers: I am sorry!
I must admit, sometimes I can be extremely stupid. But the benefit of being able to be so stupid is having great moments of deeper realization when the “wohaa”-moment hits. And dear Google, do not …
How to Make More Money at Work.
This post is about happiness, even if money apparently cannot buy it. We still need to admit, making too little money, for sure is not fun. Being in debt or not managing to pay your …
The Small Goals
I don’t know if you have big goals, or if you are navigating with no map. Working with goals is quite interesting, but also frustrating if you fail at reaching them. Even if you have …
The Race – Who do you compete against?
Let me tell you a story of two competitors. This was two companies that sold house hold appliances. They fought each other and were happy whenever they could steal a customer from each other. Then …
Top 100 Leadership Blogs – The Winner is…
Finally it’s out! The top 100 leadership blogs 2013 has now been published. This year I have ranked almost 300 blogs. 257 were approved to be included in the contest. 51 new blogs is included …
Soon: The top 100 leadership blogs for 2013
In 2011 I created a top 100 leadership blog ranking that got very popular, actually so popular that I wanted to make this an annual event – but this never happened in 2012 –as it …
The 2nd International leadership Blogathon Preview
On March 1st, a large conglomerate of leadership experts, coaches, speakers, authors, and leaders will come together for the 2nd Annual International Leadership Blogathon on http://www.ToddNielsen.com. For 31 days we will read amazing stories, unparalleled experiences, and leadership wisdom …
How to Improve Customer Satisfaction within 25 days
This might be the most valuable how to guide I have ever written. It is impressive how companies keep hiring customer service staff to handle the increase in contacts. I get the chills when a …
Social Media Service and Food Challenge
At 9:15 today I was starting to get annoyed at the vending machine on the train – as it would not accept my card as a payment method. The machine does accept cards, but it …
How about those small ideas?
It is all about the big ideas when we read books about business ideas or read blogs about entrepreneurship. Dream big, make it big, become rich, the keywords are all about massive success. However let’s …
Choose Happiness
A few weeks back I introduced a new category on my blog: “Happiness” – the reason is simple, being happy at home and at work, is a symbiosis – I believe that happiness is a …
Hi, my name is Frode
I am a Norwegian, self decleard customer service geek and I love leadership theory, people and motivation - this is why I have been writing about these topics on my blog since 2007.
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