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Success is an illusion

February 17, 2014 – 3:01 pm | 1,433 views

I feel the need to clarify a few things in order to make this a true statement. I am not defining success an achievement, not as a result of work or a task that you …

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leadership

Leadership is the art of getting someone else to do something you want done because he wants to do it – Dwight Eisenhower

customer service

Treat your customers like family. Great customer service is the competition advantage today.

motivation

Feeling blue? Need inspiration? Read about motivation, be motivated or learn how to motivate.

Coaching

Coaching is the ability to support and assist people around you.

happiness

Happiness at home and at work is essential for success in life. What is happiness? And how do we get there?

advice, customer service, how to »

Save a lot of money and get happy customers!

January 28, 2014 – 7:21 pm | 2 Comments | 1,889 views
Customer service is a feeling

I am going to show you a few different call center war tactics today. I have succeeded with this simple recipe myself. However it has not always been easy, still the formula is child’s play, and you can easily track and find results needed to guide you to a good conclusion. I will create a fictional scenario as an example.
In this scenario you will have 760 contacts on average. You have 10 employees handling on average 58 contacts. Resulting in an average response of 76,32 %. Customers are not getting a good response in time, and unanswered contacts are building up into a huge pile of “shit you should have done”

Your job is to improve results. What do you do? Read the full story »

A kick in my procrastination gland

January 24, 2014 – 6:51 pm | 8 Comments | 2,243 views
Just me

I lack motivation to write on my blog these days. My blog has not been updated since the summer. So why am I not producing any content? How can I write about motivation if I …

One day a coach…

July 22, 2013 – 2:00 pm | 2,432 views
Learn Something

Sometimes you realize that times flies, and all of a sudden, it will be today. This is why I don’t quite remember what year this was, but the year is also unimportant. It was around …

One day a famous man…

July 18, 2013 – 2:00 pm | 2,279 views
Inspire someone

The influence of single human beings in my life has been huge. I know exact moments in my life when my life took a major turn or moments that totally changed the way I think …

One day a stranger…

July 16, 2013 – 2:33 pm | 6 Comments | 2,996 views
Believe in someone

Today I want to share a story dating back to 1995, I was opening up my very first company. This is not a story about a company or a start-up. This is a story of …

Motivation: Going all the way.

June 27, 2013 – 8:35 pm | One Comment | 2,904 views
Nesaksla 715 meters.

So I decided to go to the top of a mountain today. It is not far away and I can see it from my kitchen window. Since I moved here in November last year, I …

All it took was a thank you

May 29, 2013 – 6:30 pm | One Comment | 2,147 views
Thank you

The single most important tool for motivation and employee engagement is a little appreciation. Just a few days ago I wrote a short motivational text. I got one comment, all it said was “thanks” – …

Why companies should have two leaders

April 23, 2013 – 1:00 pm | 5 Comments | 9,925 views
Two cups of coffee

I do get some questions from my readers, and I love it when I do. However I notice a trend in the questions being about leaders that are not available. Finding time to align your …

V.I.P Customer Service?

April 19, 2013 – 6:43 pm | 2,591 views

This is a question that I am still a bit puzzled by. Because of this: A lot of companies operate with a special V.I.P customer support. The most important customers get their own number to …

Money Motivation Matters Meh…

April 16, 2013 – 1:00 pm | 3 Comments | 2,384 views

“I wish I could be rich, so I could afford to be poor” – When it comes down to money this is my only motivation. I could manage without money if I could eat, live, …

Being a Coach versus Using Coaching Tools

April 9, 2013 – 12:00 pm | 2 Comments | 3,215 views
Small talk

Being a coach is not a title, like a doctor – “Coach” is not a protected title so anybody can call themselves a coach. I have been working as a coach. I have had clients …

Why being sad and negative is happiness (Part I & II)

April 2, 2013 – 12:00 pm | 3 Comments | 3,081 views

The protagonist in the movie Good Will Hunting, is commenting on his psychologists’ bookshelf, stating that he spend all this money on books and he buys the wrong ones. If we read a lot of …

Dear Boss of Mine

March 26, 2013 – 1:00 pm | Comments Off2,373 views
Lead and inspire

I love working for this company, I enjoy the work I do and the people I work with. I want to write you a letter to help you to understand me a little better. I …

Building the Trust: Employees and Leaders

March 21, 2013 – 12:30 pm | 4 Comments | 2,671 views
Trust

[Guest Post: Antonio Ferraro]  – The term trust can be somewhat elusive; however, many people define trust as a strong belief in truth, reliability, and faith in someone or something. While some people tend to …

Short Questions: Your Company Website

March 20, 2013 – 12:00 pm | One Comment | 2,076 views
Small talk

At your website, do you add the information you want to share with your customer or do you add the information your customers are looking for?
Do you know WHY your customers are visiting your website …

CCO the little brother of the Business Acronyms.

March 19, 2013 – 1:00 pm | Comments Off2,580 views
CCO looking at the ladder

One of the challenges of being a Chief Customer Officer is that you have a higher passion for customers than any other leader in the company. The CFO cares about the money and the budgets, …

To all my readers: I am sorry!

March 12, 2013 – 11:31 pm | 3 Comments | 1,396 views
How could I?!

I must admit, sometimes I can be extremely stupid. But the benefit of being able to be so stupid is having great moments of deeper realization when the “wohaa”-moment hits. And dear Google, do not …

How to Make More Money at Work.

March 12, 2013 – 12:00 pm | Comments Off2,102 views
Want more money?

This post is about happiness, even if money apparently cannot buy it. We still need to admit, making too little money, for sure is not fun. Being in debt or not managing to pay your …

The Small Goals

March 7, 2013 – 1:00 pm | Comments Off1,844 views
Working With Goals

I don’t know if you have big goals, or if you are navigating with no map. Working with goals is quite interesting, but also frustrating if you fail at reaching them. Even if you have …