Wow! I bet that was a great learning experience for you?

- Frode

Thanks for sharing your thoughts! Adding to “Call the headquarter to stop orders from the internet” – I remember one day we had a power outage at Waffle House while our division manager was there. He did not allow us to close the restaurant down! (We were boiling water on the gas grill to make coffee, the soda machines didn’t work, no lights, no refrigeration, no air conditioning… – it was total chaos and the health department would have probably not approved of us being open either). The division manager did not care if we ruined our reputation – stopping to take orders was just not an option.
Anyway, have a great week. Greetings from across the pond,
-anna

I do believe this could be avoided by thinking smart. You have so many people at work at any given time. Probably they where understaffed this evening. They would benefit greatly from getting one man on the phone calling a few people. 1. Call the headquarter to stop orders from the internet. 2. call in one or two more employees. 3. call the customers and apologize as I wrote.

I once had trouble getting my department to handle all the calls. I did some basic math and removed one person from the phone, he got one mission to increase the efficiency in all the other by ten percent. After working with 1/4 of the people we where profiting from this stunt. And he has been working as a coach ever since.

They could probably also include some delivery time check in their online orders. In that way the customer would be warned that it might take more than one hour. It is absolutely possible.

I have not worked in fast food myself, but I believe that managers here is promoted from the staff, resulting in rookie managers. This could be the problem here? Resulting in not being prepared for the peak?!? I don’t know..could be?

Cheers!
Frode