Frode Heimen

Hi there.

[Last update 06.08.2016]

21865 Heimen007So there is somebody actually reading this page as well? Who would have known? Well let me write a bit about me then.

I am born in 1973, in beautiful Molde (google it…), Norway. I returned to Molde in 2014 after 15 years “on the road” living and working in other parts of Norway. I am a single dad, living with my son (and my soon to be wife…[That is some great hidden news], working full time as chief of support  marketing manager CEO [had two promotions in 3 years…this explain a bit why my writing kind of stopped…] at a software company delivering journal systems to veterinarians and animal clinics all over the Nordic countries [I am CEO for the Norwegian market]. During 2013 – 2015 I was also attending Hedmark University College, studying leadership and organizational development. [Now I kick a… in project management]

My passion is all about customer service, management, business, coaching and motivation. I love call centers and organizational development. I have been blogging about these topics since 2007
I am also the author of the book: Becoming Great at Work.

Why should you read my blog?

I have failed. I started a company at the age of 19. It failed after 2,5 years. I have started a company and got no clients. I have failed. I was married, but it failed. I tried to learn German, but I failed [Update: I am about to learn Romanian and succeed…]. I also tried to get another business idea up and running and it failed. I have been a leader of a company that went bankrupt. I wrote a book, and I have sold 30 60 copies, that however is considered a success. You know the road to success is not a fixed route and failures are just opportunities to learn and move on. I have also been a part of the best call center in Norway, with an award in 2009. I had a speech about change management in front of a huge crowd of business leaders in 2011. I had my public speech debut infront of 130 business leaders and felt quite nervous…

So I could say:

At the age of 19 I learned about looking into the future. I learned that starting a business is hard work. I learned that I am capable of starting and running a business. I learned a lot about what not to do. I know what I should have done different. I know that I can do something if I put my mind into it.

I have learned that being a leader is not always about being nice. I have learned to trust myself and my decisions as they are founded on a history of learning what works and what don’t. I have learned that it is safe to stretch my boundaries. I can get out of the comfort zone and land safely. I know that some paths can lead to success if you believe in the people around you. [update: This last sentence is quite important…]

I have a vast and wide experience, and this has resulted in me really finding my place in customer service, I love hate it [No, I don’t just kidding…]. I have also acquired a good ability to see the business from a helicopter view, as that is very much needed to understand why the customers keep calling.

At the age of 40 I started my leadership education, after having leadership responsibilities the last 15 years. I need to read about 10 books to get my education… I have read somewhere around 150-200 books the past 15 years, but I don’t get a diploma from Amazon so…

Personal:
– Frequent customer at Amazon.
Have an aquarium [Update: It sprung leak, water dripping down to the neighbour… I was in Spain… The reason I had to move in with my girlfriend a bit premature…. but I never got back out and I am engaged now… sooo actually a funny story that contains fish… ]
– Is a single dad doing his best.
– Soccerfan – Wolverhampton Wanderers, Molde FK and Norway!
– Webdeveloper – php/mysql. e-commerce guru.

Life is about learning, sharing and teaching [And it is always changing…]

My Google Profile page

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