Articles in the crystal ball Category
crystal ball, Customer Care, customer service, management »
Digg DiggToday I want to give you the tool to explain what went wrong. Let’s use Metallic White Inc, my imaginary company as an example. Metallic White has a production line with ten employees each are handling on average 50 tasks per day. A normal day would look like this: This means that on a [...]
crystal ball, Customer Care, customer service »
I am looking into my crystal ball today. Thinking about what a call center is in the future? What purpose does it do for the company? And what are the drawbacks? Where are we heading? Looking at the customer call center from the board room!Unfortunately many decisions about call center strategies are made in the [...]
