Articles in the Customer Care Category
Customer Care, customer service »
Digg DiggI suddenly realized that I have been working with customer experience almost my entire life. I remember I tried to stay out of fights when I was a little boy because it could hurt my parents business. I have this memory all the way back to when I started school. I remember my grandfather [...]
Customer Care, customer service »
“The customer is always right” has been a mantra for customer service for decades. Companies does everything they can to make their customers happy, they are in a bidding war with no winners. I believe it is time to rethink customer service before it kills your business. I want to use this article to discuss [...]








