I am thinking about the impact of social media and the paradigm shift this has caused in modern businesses. Traditionally brick and mortar companies have been founded upon thoroughly planning and research. A lot of established large companies are now trying to ride the social media wave. I am sitting with the impression that those [...]

Once again the customer dance with the personnel at the daily ball of arguing, bargaining and haggling trying to get to an agreement once again. The frustration is enormous and the customer and the company representative are miles away from each other almost trying to produce an intergalactic conversation in their own language. A solution [...]

I have been working with customer care since I wandered around at my grandparents groceries store in diapers. I am born and raised in a customer oriented world. As I teenager, I avoided bad behavior, not because of my good upbringing, but if I misbehaved it might cause less customers for my mom and dad. [...]

As an employee at a company you have certain tasks, certain rules and routines to follow. If you complete your tasks according to your job specifications you are doing a good job. One thing people tend to forget in all the havoc is the customer. The customer is the only reason that you have this [...]

I am proud to say that I work at the best call center in Norway. I am currently attending the Call Center Days 2009 conference here in Oslo. The entire industry is gathered here to learn and inspire each other at a two day conference. We got some great speaker here like Lior Arussy – [...]