Articles in the Customer Care Category
Customer Care, customer service »
Digg DiggThis week I have reflected on my company slogan. In all e-mail signatures we have a line that say “We produce highly satisfied customers ALWAYS”. Our customer support is great, we do have top notch employees, and I believe that we are the best in this country. I know that we do go the [...]
crystal ball, Customer Care, customer service »
I am looking into my crystal ball today. Thinking about what a call center is in the future? What purpose does it do for the company? And what are the drawbacks? Where are we heading? Looking at the customer call center from the board room!Unfortunately many decisions about call center strategies are made in the [...]
