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Articles in the For leaders Category

Coaching, For leaders, fun at work, timesaver »

[5 Sep 2010 | 3 Comments | 1,995 views]
The best deck of cards ever!

Digg DiggI happened to come across a very interesting deck of cards a while back, and after finding myself drawn to this website over and over again, I decided to order one. And to my pleasant surprise they arrived within few days in my mailbox, (the real one attached to my fence outside). I knew [...]

advice, For leaders, fun at work »

[23 Aug 2010 | One Comment | 840 views]
Celebrating Monday Morning

Today we threw a surprise party at work. Three of us went into the office last night to inflate 130 balloons and decorate the place. Today we went in earlier than the others and cranked up the stereo, poured non-alcohol cider. All ready to greet our employees in the morning. Welcome to work! We had [...]

Customer Care, customer service, For leaders, motivation »

[11 Aug 2010 | 5 Comments | 2,246 views]
Great Employee Care equals Great Customer Care

Providing good customer care is not enough anymore. Any company can huff and puff together a good customer service, but to be able to stand out in the crowd you need to go for more. You need to surprise your customers. You need to make your customer EXPERIENCE amazing. How do you do that? How [...]

For leaders, leadership »

[7 Aug 2010 | Comments Off | 1,063 views]
Leadership Succession Planning

Recent studies reveal lack of succession planning amongst CEO’s. 39 % of respondents cited that they have “zero” viable internal candidates *. I find this scary. A good leader should always have a good candidate at hand. Making sure that you have a good successor is like driving with a seatbelt. Addressing this problem when [...]

Featured, For leaders, leadership, management »

[28 Jul 2010 | 2 Comments | 13,344 views]
Consequences of Micromanagement

Micromanagement is a curse word in the world of business. What is micromanagement? This article is written with the micromanager in mind, if you micromanage you are destroying your work environment. You are standing in your employee’s way. Why do managers get carried away in details? Do you know if you are micromanaging in the [...]

For leaders, leadership »

[31 May 2010 | 6 Comments | 1,169 views]
Fear and Courage Leadership

What do you fear?  Do you have the answer to this question? Have you ever been in a meeting and afterwards regretted that you bit your tongue? Have you gotten in trouble because you did not face your troubles earlier? Well let me tell you a little secret; Leadership is all about fear and courage. [...]