I have been reading again, this time about sports psychology. And I have been watching the TV-show “Air Crash Investigations”. So I have been thinking lately about what I am getting out of this. My mind is continuously returning to two things that keep grabbing the attention of my cortex, visualization and checklists. How can I use this in my job? And can you benefit from this in your job?

No, I am not quitting my job, I am not going to shut down my blog, and I am not ready to stop believing in the potential of humans. I meet a lot of people both at work and in other settings that are unmotivated and unhappy with their life/job situation. In my values I do believe that every single human being has the potential of greatness, at least to some degree. So it makes me sad to meet people I cannot help. So when do I give up? – I do not have the answer, and I hope you …

I understand that Mondays can be a dread. And you might think that the weekend is a far far away place that seems impossible to reach. I am going to provide you with a day to day guide on how to make your week more fun and interesting. Start by looking in the mirror in the morning and decide that this week is going to be great!

Email is a written medium, and you use it every single day. Words you write can not display emotions easily and what you feel might not come across to those who read it. The medium is fast and you can easily write in anger or frustration. As a manger I am often included with a CC or a BCC to an email, but way to often not until someone feels hurt. In 98 % of all conflicts made by email there are misunderstandings making it harder to work together. So what can we do to improve teamwork and prevent email …

I love reading other blogs, and I do love it when I find a blog that I manage to spend some time at. I do actively seek out blogs I have never read before, as there is a lot of good stuff I do not know about out there. I suggest that you also try to spend an evening trying to find yourself a new blog now and then. Well I have collected some new posts that I want to share with you today. Ok, I have one of these blogs in my RSS reader from before, but four out …

Once again the customer dance with the personnel at the daily ball of arguing, bargaining and haggling trying to get to an agreement once again. The frustration is enormous and the customer and the company representative are miles away from each other almost trying to produce an intergalactic conversation in their own language. A solution seems impossible and the employee feels frustrated of the customer not recognizing great customer care if it is thrown at him. The customer on the other planet it frustrated by the pebbles he is offered and feels that he is treated unfairly.