Today I am presenting an easy to implement tool to boost work morale, mood and fun around the office. Just give your co-workers or employees the true joy of applause. We got one kind of activity that we manages to complete ten to fifteen times a day, and for each employee that manages to complete [...]

Do you ever look at the company you work for? Do you know what it does? Do you know the competition? Are you working for the best company in your line of business? Are you a challenger? Are you losing ground? What is your role in all of this? Are you doing a better job [...]

Seth Godin writes about Spotto – a game where you are supposed to spot yellow cars. Why not play spotto at work to spot the great customer service? I liked this idea. Seth writes ” We notice what we choose to notice.”  - This is a reminder to all leaders and employess out there, what [...]

I am proud to say that I work at the best call center in Norway. I am currently attending the Call Center Days 2009 conference here in Oslo. The entire industry is gathered here to learn and inspire each other at a two day conference. We got some great speaker here like Lior Arussy – [...]

Today is Monday, the dreaded day full of crap, the awful great day I am about to puke at start loving. I hate love to wake up in the morning on Mondays, knowing there is going to be chaos and stress a fun and challenging day week at work. I am going to show you [...]