Once again the customer dance with the personnel at the daily ball of arguing, bargaining and haggling trying to get to an agreement once again. The frustration is enormous and the customer and the company representative are miles away from each other almost trying to produce an intergalactic conversation in their own language. A solution seems impossible and the employee feels frustrated of the customer not recognizing great customer care if it is thrown at him. The customer on the other planet it frustrated by the pebbles he is offered and feels that he is treated unfairly.

I have been lucky enough to experience an “a-ha moment” lately. I did know it from before, but I have not been aware enough to put the knowledge into good use.
A while back I joined David Zinger’s Online community; The Employee Engagement Network. All I did was to register and create a profile. I was hoping that it would create more readers to my blog. But I was wrong, deadly wrong, until I had an eye-opening dialogue with Craig Althof about online networking. He said:”The more I think about it, the more participation / contribution on the EEN and other …

I went to the ant today or actually for a day of in the forest. Relaxing and getting out into nature is something all people should do once in a while.
But I did sit down to study an ant working hard at the ground. It was pulling a small stone ten times her size. It did almost not move the stone at all, but it moved slowly. I was wondering what purpose it had. I was wondering how long it would keep working and if it would come back the next day and continue moving this small stone all the …