In almost any kind of job, it is the results that you produce that counts. You would have a special job if your results would be unimportant. I have a very result oriented job, as lead a group of people at a call centre. Everything is measured from number of abandon calls to average handling [...]

Have you ever considered your role at work? In all workplaces you will find givers and you will find takers. These two kinds of people are totally different and takers might end up ruining their own work sphere. The psychology of a taker.The real world is a vision that exists inside your head. What you [...]

There are a lot of conflicts around the office sphere each day; hopefully you will have little conflicts at your job. But no matter how harmonic your cubicle might be, there is always unlit dynamites laying there somewhere. When the blast comes you might be unprepared. I still remember the very first time many years [...]

According to Ninemsn – Kyle Doyle faked sick, calling in to work to get a day off. All was well until his manager noticed his facebook profile update: “Kyle Doyle is not going to work, f*** it I’m still trashed. SICKIE WOO!” I am not going to spend more time writing about Kyle’s day off. [...]

I see this all the time at work, when callers are clogging the phone lines and the workload is skyrocketing. I believe that there is a psychological phenomenon that happens when the workload surpasses a certain point. When employees have hope of reaching an acceptable workload or in my case at the call centre, when [...]