In almost any kind of job, it is the results that you produce that counts. You would have a special job if your results would be unimportant. I have a very result oriented job, as lead a group of people at a call centre. Everything is measured from number of abandon calls to average handling time and average waiting time. I have charts for about anything and everything can be measured. All employees are measured by the number of calls they can handle during the day, to average handling time, time on lunch and breaks, number of e-mail handled, average …

Have you ever considered your role at work? In all workplaces you will find givers and you will find takers. These two kinds of people are totally different and takers might end up ruining their own work sphere.
The psychology of a taker.The real world is a vision that exists inside your head. What you see and experience as the truth is only true to you and to no one else. The life you live is a fiction of your own experience and perspective all put together to create a reality that suits you. A taker is negative, selfish and is …

There are a lot of conflicts around the office sphere each day; hopefully you will have little conflicts at your job. But no matter how harmonic your cubicle might be, there is always unlit dynamites laying there somewhere. When the blast comes you might be unprepared. I still remember the very first time many years ago, when I caught a co-worker stealing, conflicts are always a challenge.Stay calm, require time.If you first encounter the heat, it might come just as an explosion with bits and pieces flying all over the place. You might act on impulse, and that is just …

According to Ninemsn – Kyle Doyle faked sick, calling in to work to get a day off. All was well until his manager noticed his facebook profile update: “Kyle Doyle is not going to work, f*** it I’m still trashed. SICKIE WOO!” I am not going to spend more time writing about Kyle’s day off. I rather try to write about work morale and why facebook rock!
First of all a lot of young people today have low work morale.Training and educating young employees today must also include work morale and ethics as a part of any training program. They …

I see this all the time at work, when callers are clogging the phone lines and the workload is skyrocketing. I believe that there is a psychological phenomenon that happens when the workload surpasses a certain point. When employees have hope of reaching an acceptable workload or in my case at the call centre, when they feel that zero customers in line is reachable, they work harder to get there. I can feel the tension and joy at work if there are eight customers waiting; agents keep skipping breaks, chasing each other and pushing themselves in a hunt for zero. …

I have just read and commented on Steve Roesler’s blog post about disgruntled employees. And I feel the need to elaborate.
Steve asks a question: “If you are talented and disgruntled and have made an attempt to rectify the situation without success, then what payoff are you getting by staying where you are?”

This is all about having the right focus.First I must tell you about my philosophy; if you focus on where you should be, you are on the wrong path. It will bring you more possibilities, if you focus on what you should be instead. Eliminate positions and roles, …