The phone starts ringing at eight in the morning every day. When someone arrives 15 minutes too late, that is 3 missed calls, and if more than one arrives late, we have a problem. As long as I have worked anywhere, there have always been people arriving late, why? I have punctuality as a high [...]

If there is one article all people should read, it is Why “Motivation by Pizza” Doesn’t Work (Mandatory reading) from the Chief Happiness Officer blog. I have used this theory at work almost fanatical. It is a great way to learn about true motivation. I have made a presentation based on this article trying to [...]

Do you want to get yourself or your employees very motivated? This is a great clip from the movie “Any Given Sunday” – with Al Pacino motivating his football team. I have used this at work to motivate my employees with instant result. The inch by inch reference in the video is easy to relate [...]

When operating a call centre like we do, it all comes down to attitude. We need to want to be the best. And we need to let everybody know that it is ok to want to be the best. I do not expect them to do their best; I do not expect them to perform [...]

Today I received an e-mail saying you won two tickets to euro 2008 finals in Vienna. Wow great! I am going to Austria to experience one of the greatest events in the world. At least for a man with proper pants, who love soccer? All I did was to win a competition on euronics.no asking [...]