Make the leap and hope to land safely.


In life there are crossroads, some are small like what do I have for dinner? Other are larger like what do I do with my job/career/life. I was recently standing with both my feet in the middle of such a giant crossroad – with both hands deep in my pocket and I remember it was raining. Having a good life balance is important and I felt I did not. I was talking to myself like a crazy person, wandering around my living room. I could not feel that my life was in balance. I have a great job working as a customer service manager for a major Norwegian company. I have a great son at the age of 8. But I have no life in the evenings, it is work, work out, eat or sit. I live far away from friends and family and things was starting to wear me out. My energy was leaking in the evenings when it was supposed to be filled.

I quit my job! I decided to move.

The question was hanging in the air; I have just asked myself what will I do? What do I miss? I miss my friends, city life and my family. I have to quit my job and move. So I did follow my own advice – Now what?

And then on any given Monday.

I was sitting in my office after work, looking at a picture on the internet of a classroom. I was thinking customer service, classroom and the words spun like a whirlpool in my head. And it struck me like lightning. I am going to open a Customer Service School in my home town of Molde. That night I surfed the internet like a maniac looking at competition, looking at numbers, doing some math, brainstorming, talked to loyal friends and within hours I found the name, the concept and the name was available and the concept is surprisingly unique. So I have decided to go for it and open the “Kundeserviceskolen as” – in English it translates to “The Customer Service School Inc” – I took a choice and decided to plunge both feet in, no turning back. Nike’s slogan was working wonders for me… I know I am supposed to have a good business plan. But this time I just acted on my gut feeling and I have plenty of time to write a strategy plan instead. And I am going to have humongous amounts of fun!

“I found my passion right in front of me, I love to talk, I love to teach, I love to write at a whiteboard and wave with my hands, I love to sell, I love to share, I love to create and I do love business”

So I will probably be providing some inside start up frustrations and joy at my blog in the near future..
But first I will enjoy two days in Oslo attending the CallCenterConference arranged by Confex. This is my professional highlight of the year and I am like a kid on Christmas.
To all my friends, present and former co-workers, thank you for your inspiration! Wish me luck!
Do follow me on twitter. @frodeheimen
If you like: Do follow Kundeserviceskolen on twitter! (Will only be in Norwegian)
And have you read my book yet? Becoming Great at Work – No? What are you waiting for?

More from my site

  • The Best Call Center in NorwayThe Best Call Center in Norway I am proud to say that I work at the best call center in Norway. I am currently attending the Call Center Days 2009 conference here in Oslo. The entire industry is gathered here to learn […]
  • Remember the CustomersRemember the Customers As an employee at a company you have certain tasks, certain rules and routines to follow. If you complete your tasks according to your job specifications you are doing a good job. One […]
  • Why Customer Service is a FeelingWhy Customer Service is a Feeling Customer service is the backbone of any organization. Location might be important, your product might be important, your skills might be important, but without customers you’ll fail. In […]
  • Are you hiding from your customers?Are you hiding from your customers? Are you having an old static company web page, did you hire expensive web designers to create a publish system that you just can’t figure out? If you are considering an offer from a web […]

Be the first to comment on "Make the leap and hope to land safely."

Leave a comment

Your email address will not be published.


CommentLuv badge