Out of coffee

1,838 views

coffeeMy wife and I had a couple of hours to our selves today and spent the time downtown as there is a festival in town and a lot of life to absorb. We sat down at a local coffee shop, I got my Coffee Mocca, and my wife ordered a regular black coffee. ”Sorry, we are out of coffee” – was the immediate response. What?! This is a coffee shop, how can you be out of coffee? We sat down and observed the people, the customers and the staff. We noticed that almost none of the customers smiled. One of the employees sounded almost angry. ”Sir, HERE IS YOUR BAGEL” – (It’s freaking hard to write in an angry tone…) There were no “please”, no “thank you”.

The trick for you to learn today
You are never out of anything, there is always an option. Let’s say you work at a coffee shop. Someone orders plain coffee. Your answer would be: ”I am currently making some fresh coffee, please be seated.” or ”Would you like to try the mocca with cinnamon today, it is really good?”

I want a PepsiWe have Coca Cola, would that be ok?

I want chickenCan I recommend the pork today, it is really good?

I want the problem solved now!We can manage to solve it by tomorrow!

Do not say, NO, sorry we are out ever. Always give the option. And please do smile; try to at least pretend that you are happy at work.

My wife said to me: “I want to leave this hostile environment.” – I agreed. You almost became angry at a place where you are supposed to be relaxed.

More from my site

  • How to Get Your Dream Job part 3 of 3How to Get Your Dream Job part 3 of 3 So you have read part one and two, and feel ready to chase the job of your dreams? You know your values and you know what jobs to apply to. Great for you, here is a reality check that you […]
  • Email to bossHow to Write Good Emails and Get Response Are you having trouble getting the message out when writing an email? You might be doing it wrong. I receive large quantities of email each day, at work, and at home. I see a lot of […]
  • Learning from Athletes and Co-pilotsLearning from Athletes and Co-pilots I have been reading again, this time about sports psychology. And I have been watching the TV-show “Air Crash Investigations”. So I have been thinking lately about what I am getting out of […]
  • How to Create Practical ChecklistsHow to Create Practical Checklists I just read this blog post at The Practice of Leadership blog by George Ambler. I just found his blog by chance, and if you like my blog, chances are that you will like this blog as well. […]

1 Comment on "Out of coffee"

  1. Great article. Great Blog. I will visit again.
    I just started reading all the blogs. This one is great.

    thanks.

Leave a comment

Your email address will not be published.


*


CommentLuv badge