Getting the first spark is easy, follow through and actually reaching your goal without failing is the hard part. It is like starting an engine on a cold winter morning, it might take a couple of tries before you get started, and still you need to endure the distance and be persistent. So what do [...]
“The customer is always right” has been a mantra for customer service for decades. Companies does everything they can to make their customers happy, they are in a bidding war with no winners. I believe it is time to rethink customer service before it kills your business. I want to use this article to discuss [...]