Customer service is the backbone of any organization. Location might be important, your product might be important, your skills might be important, but without customers you’ll fail. In this article I am going to write about customer experience and how organizations should think to become customer centric. Who contributes to customer experience? Customer service is [...]

When I see an empty location I act like a kid outside the candy shop, I am sticking my face into the window and drool all over the place, imaging what it COULD have been. I think about all possible opportunities and my imagination runs wild. I picture myself running all kinds of businesses depending [...]

- 5 Pivotal Points Often Overlooked in Hiring The hiring process is fraught with uncertainty. Making the right hire is no sure thing, despite the increasingly large array of sophisticated tools available to managers. We see job candidates scrutinized, resumes inspected, credentials probed, and yet when all is said and done the selection process is [...]

There is a great benefit in knowing what your company is all about. When it comes to finding inspiration you should try to look at the greater picture. What is your job all about? Are you contributing to a positive or a negative result? How do you find meaning in your job? How do you [...]

I believe in sharing knowledge, I believe that each person is provided with the right tools to become as great as they want. I believe in a world where all people are content with their neighbor and respect the choice of the individual. I wake up each morning urging to help you to grow and [...]

Are you having an old static company web page, did you hire expensive web designers to create a publish system that you just can’t figure out? If you are considering an offer from a web design company ask about social media strategies. If they are just giving you fancy design and no interaction with your [...]