As an employee at a company you have certain tasks, certain rules and routines to follow. If you complete your tasks according to your job specifications you are doing a good job. One thing people tend to forget in all the havoc is the customer. The customer is the only reason that you have this [...]

I am proud to say that I work at the best call center in Norway. I am currently attending the Call Center Days 2009 conference here in Oslo. The entire industry is gathered here to learn and inspire each other at a two day conference. We got some great speaker here like Lior Arussy – [...]