It might be an upside or a downside, depending on your personality – but not being able to look your customers in the eyes is a huge disadvantage when you try to provide excellent customer service. There is one great thing with any call center; there is always room to improve. So the question I [...]

In life there are crossroads, some are small like what do I have for dinner? Other are larger like what do I do with my job/career/life. I was recently standing with both my feet in the middle of such a giant crossroad – with both hands deep in my pocket and I remember it was [...]

Are you having trouble getting the message out when writing an email? You might be doing it wrong. I receive large quantities of email each day, at work, and at home. I see a lot of faulty ways to write an email. Do you want to do a better job? Learn how to write a [...]

Customer service is the backbone of any organization. Location might be important, your product might be important, your skills might be important, but without customers you’ll fail. In this article I am going to write about customer experience and how organizations should think to become customer centric. Who contributes to customer experience? Customer service is [...]

When I see an empty location I act like a kid outside the candy shop, I am sticking my face into the window and drool all over the place, imaging what it COULD have been. I think about all possible opportunities and my imagination runs wild. I picture myself running all kinds of businesses depending [...]

I suddenly realized that I have been working with customer experience almost my entire life. I remember I tried to stay out of fights when I was a little boy because it could hurt my parents business. I have this memory all the way back to when I started school. I remember my grandfather buying [...]