“The customer is always right” has been a mantra for customer service for decades. Companies does everything they can to make their customers happy, they are in a bidding war with no winners. I believe it is time to rethink customer service before it kills your business. I want to use this article to discuss [...]

I was engaging in an interesting conversation the other day. A friend of mine was feeling blue. Life sucks big time. I soon understood that my friend was focusing on small obstacles and things that are out of his control. We talked for a while. What was bringing him down? Well it was the little [...]

Are you currently reading my blog, while being at work? Chances are that 1 out of 4 other employees are goofing off as well right now. 25 % of office time is wasted doing personal stuff like checking personal e-mail, chatting, using Facebook or reading news, according to several questionnaires. Since you are reading my [...]

I have been reading again, this time about sports psychology. And I have been watching the TV-show “Air Crash Investigations”. So I have been thinking lately about what I am getting out of this. My mind is continuously returning to two things that keep grabbing the attention of my cortex, visualization and checklists. How can [...]

Today I am going to reflect about my leadership path, as I managed to sidetrack for a while until I got a mental wakeup call (Thank you). I wonder what happened, and I am realizing that I drifted away from my own values as a leader. Or maybe I just haven’t realized how important it [...]

I understand that Mondays can be a dread. And you might think that the weekend is a far far away place that seems impossible to reach. I am going to provide you with a day to day guide on how to make your week more fun and interesting. Start by looking in the mirror in [...]